Ensuring your satisfaction is our priority. Below you will find our refund guidelines.
Refunds are applicable only if the initial design concepts have not been started or presented. Once the project begins and progress has been delivered, payments become non-refundable.
For monthly subscriptions, refund requests must be communicated at least 7 days prior to the start of the next billing cycle. Mid-cycle cancellations will not receive a partial refund for the current month.
Additional modifications and after-build corrections are non-refundable as they represent billable working hours already spent on the client's direct request.
In cases of severe technical failure or inability to deliver the exact agreed-upon specifications from our end, a partial or full refund may be issued at our sole discretion after reviewing the specific case.